Terms and Conditions

Effective Date: August 14, 2026
Website: https://luckypawspetas.com
Contact Email: info@luckypawspetas.com

Welcome to Lucky Paws. These Terms and Conditions (“Terms”) govern your access to and use of our website at https://luckypawspetas.com (the “Website”) and the services we provide, including puppy adoption and related transportation services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.

1. Who We Are

Lucky Paws is an online platform that helps connect individuals and families with puppies available through shelters and rescue organizations across Europe.

We provide information about available puppies and assist with the adoption process, communication, documentation, and, where applicable, transportation arrangements for families in Europe and selected international destinations.

Learn more about us on our About Us page.

2. Eligibility

To use our Website or request adoption services, you must:

International adoptions may also be subject to additional requirements, including import regulations, veterinary requirements, permits, and transportation rules.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. Puppy Listings and Availability

4.1 Availability

All puppies displayed on the Website are subject to availability.

We make reasonable efforts to keep puppy listings accurate and up to date. However, availability may change without notice due to adoption, health considerations, shelter decisions, or other circumstances.

A puppy’s listing on the Website does not guarantee that the puppy will remain available until an adoption is confirmed.

4.2 Puppy Information

Information about each puppy, including breed, age, health, temperament, vaccination status, and background, is provided based on information available from the relevant shelter, rescue organization, veterinarian, or other responsible party.

While we make reasonable efforts to provide accurate information, individual puppy characteristics and circumstances may change.

5. Adoption Process

The adoption process may generally include:

  1. Browse available puppies – Explore the puppies currently listed on our Website.
  2. Submit an inquiry – Contact us about a puppy you are interested in.
  3. Review and confirmation – We may request additional information to determine whether the puppy and adoption circumstances are suitable.
  4. Complete the required documentation – Complete any applicable adoption forms and provide required information.
  5. Payment and arrangements – Where applicable, finalize the agreed adoption fees and transportation arrangements.
  6. Transportation or collection – Transportation or collection arrangements will be coordinated according to the destination and applicable requirements.
  7. Welcome your puppy home – Once the necessary arrangements have been completed, your puppy will travel to its new home.

We reserve the right to decline or discontinue an adoption request where there are legitimate concerns regarding animal welfare, suitability, documentation, legal requirements, or payment.

6. Prices and Payments

Prices and fees will be communicated clearly before an adoption or related service is finalized.

Depending on the circumstances, the total amount may include:

Any applicable additional costs should be communicated to the customer before they are incurred whenever reasonably possible.

Payment methods accepted by Lucky Paws may vary. Customers are responsible for providing accurate payment information and completing payments according to the agreed payment schedule.

7. Transportation and Delivery

Where transportation is required, we coordinate or assist with arrangements intended to transport puppies safely and in accordance with applicable animal-welfare and transportation requirements.

Delivery times may vary depending on:

Customers are responsible for complying with applicable animal-import and ownership requirements in their destination country.

International transportation may require additional documentation, permits, health certificates, or other requirements.

8. Cancellations, Returns, and Refunds

Because puppies are living animals and adoption arrangements may involve third-party shelters, veterinarians, and transportation providers, cancellation and refund conditions may vary depending on the circumstances of the adoption.

Any applicable cancellation or refund terms will be communicated before the adoption is finalized.

If you need to cancel an adoption request or have concerns regarding your puppy, please contact us as soon as possible.

If a puppy arrives with a documented health issue that was not previously disclosed, please contact us promptly and obtain appropriate veterinary advice. Where necessary, we may request veterinary documentation to assess the situation.

Nothing in these Terms is intended to limit any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

9. User Accounts

Certain features of the Website may require you to create an account.

You are responsible for:

You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.

We may suspend or terminate an account where there is evidence of fraud, misuse, or violation of these Terms.

10. Intellectual Property

Unless otherwise stated, the content available on the Website—including text, photographs, graphics, logos, videos, designs, and other materials—is owned by or licensed to Lucky Paws.

You may view and use the Website for personal and lawful purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Lucky Paws will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including:

We are not responsible for a puppy’s future health, behavior, temperament, or development beyond information reasonably available and communicated at the time of adoption.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

12. Health and Veterinary Disclaimer

Puppy health information is provided based on available veterinary and shelter records.

Although reasonable efforts are made to ensure that puppies receive appropriate veterinary care before adoption, no guarantee can be made regarding a puppy’s future health, development, or behavior.

We strongly recommend that all adopters arrange a veterinary examination after receiving their puppy and follow the advice of a qualified veterinarian regarding vaccinations, nutrition, parasite prevention, and ongoing care.

13. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy:

Privacy Policy: https://luckypawspetas.com/privacy-policy

14. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which Lucky Paws is legally established, subject to any mandatory consumer protection laws that apply to you.

Where applicable, disputes will be handled by the competent courts having jurisdiction under applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices.

When changes are made, the updated version will be published on this page together with the revised effective date.

We encourage you to review these Terms periodically.

16. Contact Us

If you have questions about these Terms and Conditions or our services, please contact us:

Email: info@luckypawspetas.com

Contact Form: https://luckypawspetas.com/contact

Thank You

Thank you for choosing Lucky Paws. We are committed to helping families find loving companions while promoting responsible adoption and the welfare of every puppy in our care.